CEHL’s policies provide the framework for all decision-making. Policies outline the rules, guidelines, and principles that govern how resources are utilised and how various activities are conducted within the organisation.
Housing allocation
Rent setting
Alterations and disability modifications
Maintenance and repairs
Tenancy management
| Leave of Occupancy by a Renter Program Policy |
| Tenancy Management Policy – in development |
| Establishing a Tenancy |
Privacy and information security
Complaints and appeals
Code of conduct and conflicts of interest
Arrears management and hardship
Tenant transfer and succession
Neighbours
Evictions
General
| CEHL Honour Board Policy |
| Child safe policies (in development) |
| Diversity and Inclusion (in development) |
| Identifying and responding to Family Violence (in development) |
| Customer Service Charter (in development) |
| Conflicts of Interest (in development) |
| Whistleblower Policy |
Compliance documents
