If its managed effectively, conflict can ultimately help build stronger co-ops where everyone feels comfortable to speak and feels heard. Here are some tips that might help to manage conflict when it arises in a co-op meeting:
1. Recognise the Signs of Conflict
The first step in managing conflict is recognising when it is occurring. Signs of conflict may include raised voices, defensive or aggressive behaviour, interruptions, or members speaking over each other. When you notice these signs, addressing the conflict directly is important.
2. Encourage Open Communication
To effectively manage conflict, encourage open communication among all members. Create a safe and respectful space where members can express their opinions and concerns without fear of judgment or retribution. Actively listen to what each member says and seek to understand their perspective.
3. Find Common Ground
When managing conflict, seeking common ground among your members is important. Find areas of agreement or shared interests that can serve as a basis for resolving the conflict. By focusing on what members have in common rather than their differences, you can help to de-escalate the conflict and move towards a resolution.
4. Explore Different Perspectives
To effectively manage conflict, explore different perspectives and understand the underlying causes of the conflict by asking questions, seeking clarification, and encouraging members to explain their viewpoints. By understanding the reasons behind the conflict, you can work towards finding a mutually beneficial solution.
5. Identify and Evaluate Options
Once you have explored different perspectives, identify and evaluate potential conflict resolution options. Consider the interests and needs of all members and find a solution that addresses these needs fairly and equitably. It may also involve compromise and negotiation to find a solution that works for everyone.
6. Follow Up
Finally, follow up on any reached agreements or resolutions to ensure all members understand their roles and responsibilities in implementing the solution, and to set clear timelines and expectations for follow-up actions.
