Rent Arrears Program Policy
This policy is to ensure that rents are managed fairly, consistently, proactively. This policy states that rent arrears will be found early and managed effectively to support renters’ tenancies. By managing rent arrears CEHL Co-operative Housing Program viability is maintained.
Hardship Program Policy
This Policy explains when the Program will respond to financial hardship experienced by people who are living in a Program property and are not Program Participants.
Ending a Tenancy (Renter Initiated) Program Procedure
This procedure sets out the process and standards for ending a tenancy, where the renter provides notice that they will be moving out.
Ending a Tenancy (Residential Rental Provider Initiated) Program Policy
This policy sets out the process and standards for ending a tenancy where the rental provider (landlord) requires the renter to move out.
The policy is based on the requirements of the Residential Tenancies Act provisions for Registered Housing Agencies, which require registered agencies to treat eviction as a final option.
It requires rental providers (landlords) (co-ops and CEHL) to deals with conduct that may result in eviction in a timely and fair way, with eviction as a last option.
Where an eviction is necessary, the renter is fully informed of their rights and responsibilities and offered access to support agencies.
Ending a Tenancy (Renter initiated) Program Policy
This policy sets out the process and standards for ending a tenancy, where the renter provides notice that they will be moving out.
Death of a Renter Program Policy
When a renter within the Program passes away, the tenancy is finalised in a sensitive, fair, and consistent manner. The Death of a Renter policy and procedure outlines the responsibilities of the residential rental provider (landlord).
Breach of Duty by a Renter Program Procedure
This procedure makes sure that breaches of duty by renters are managed in a quick, fair and consistent way. Any breach of duty will take into account the exact circumstances (events, condition and context) of the breach.
