Privacy and Complaints

Program Complaints and Appeals Program Policy

This policy sets out how renters and prospective renters can supply feedback, make a complaint, or lodge an appeal against a decision, or the delivery of a service provided by CEHL and/or its member co-op.

Privacy Requirements for Co-ops with Rental Provider Responsibilities Program Policy

This policy sets out how the CEHL Co-operative Housing Program, and its member co-ops will collect, keep, use, and show the personal information of renters and future renters following Commonwealth and Victorian Privacy Legislation.