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Program Complaints and Appeals Program Policy

This policy sets out how renters and prospective renters can supply feedback, make a complaint, or lodge an appeal against a decision, or the delivery of a service provided by CEHL and/or its member co-op.

Mel Abrams

Co-op Elected Director

Melanie, a CEHL co-operative member since 2021, is an experienced executive support professional with a background in government, Aboriginal affairs, and the not-for-profit sector. With over 20 years of experience in administration, stakeholder coordination, and cooperative governance, she has supported leaders across sectors and is passionate about community-led housing, inclusion, and social justice.