How to report a maintenance issue
CERC member – please contact your Co-op Maintenance Director.
CMC member – please follow the instructions below.
Direct renter – please follow the instructions below.
Maintenance requests are classified as either urgent, responsive or general:
- urgent maintenance will be attended to within 24 hours.
- responsive maintenance will be completed within 1-14 days.
- general maintenance will be included as part of the general property repairs.
Please see the bottom of the page to determine if your maintenance issue is urgent or responsive.
If something is damaged or broken in your home, you can submit a maintenance request by filling in the form.
Maintenance request form
Other ways to report a maintenance issue
Urgent maintenance
Responsive maintenance
Information to have handy if you are calling CEHL or sending us an email:
- your address.
- a detailed description of the problem.
- whether you have reported the problem before.
- days and times a tradesperson can access your property to assess and hopefully fix the problem.
Maintenance priority guidelines
Urgent repairs
Urgent repairs need to be fixed straight away because they affect safety and security or are a failure of an essential service.
They include:
- a burst water service
- a blocked or broken toilet system
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- a failure or breakdown of any essential service or appliance provided for hot water, water, cooking, heating
- a failure or breakdown of the gas, electricity, or water supply
- a failure or breakdown of a cooling service
- a failure to comply with any rental minimum standards
- a failure or breakdown of any safety-related devices, including a smoke alarm or pool fence
- any appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted
- any fault or damage that makes the rented premises unsafe, including a pest infestation, or the presence of mould or damp caused by or related to the building structure
- a serious fault in a lift or staircase
Responsive repairs
Responsive repairs are serious but do not present an immediate danger to health and safety. Responsive repairs are those that have happened without warning and are not part of the annual scheduled maintenance plan.
Examples of responsive repairs may include:
- dripping taps service
- repairs to floor coverings, trip hazards (not replacement)
- spouting repairs (not replacement)
- windows that will not close or open
- blocked storm water drains
- changing taps, washers, shower heads
- fence repairs (not replacement)
- garage door repairs
- part failure of appliance (one cooktop hotplate)
- part or entire removal of tree, branches that are causing damage to property
- repair / adjustment of door closers
- repairs to doors, door hardware, jams, stops, strike plate, hinges
General repairs
General repairs will be attended to as part of the annual scheduled maintenance plan.
Examples of general repairs may include:
- light switch or GPO not working (non-urgent)
- quotation requests
- cupboard / wardrobe repairs
- fence repairs (not replacement)
- fly screen repairs
- letterbox repairs
- patch, repair or spot paint walls
- repair / adjustment of door closers
- repairs to blinds / window furnishings
- repairs to clothesline
- testing for termites (not treatment)
