CEHL manages all rental provider duties for direct renters, including VicWide renters (former co-op members), following the Residential Tenancies Act.
Tenancy management includes:
Establishing new tenancies and processing vacating tenancies by:
- conducting sign-up appointments to inform renters of their rights and responsibilities
- setting up and finalising rent accounts
- ensuring renter maintenance responsibilities are met
- resolving tenancy agreement breaches
- taking legal action if necessary
Managing ongoing tenancies by:
- maintaining tenancy records
- conducting annual property inspections
- assessing and following up on complaints
- referring renters to support services when needed to sustain the tenancy
Managing rent arrears by:
- weekly monitoring of rent payments
- initiating VCAT action to recover rent arrears
Managing property vacancies
General Inspections Information Handbook
As a rental provider, CEHL inspect properties internally and externally to ensure renter obligations are being met. Under the Residential Tenancy Act 1997, a renters obligations are:
- ‘a renter must avoid damage to premises or common area’, and
- ‘a renter must keep the rented premises clean’.
CEHL has created this handy guide to help renters prepare for inspections.
What is co-op housing?
A housing co-operative is a community of people who work together to meet their housing needs.
